Our client is one of the leading transport service providers in the india who is also a frontrunner in providing customer care and comfort services of the highest standards to their clientele.
India based transportation company grappled with its aging manual platform. At capacity and facing supportability issues, the system itself wasn’t scalable and the invoice processing system could address only one invoice at a time. The result was a significant backlog. When the company’s incumbent vendor couldn’t successfully upgrade its platform, it turned to Geetaxmi.
In the design phase, we divided the project into five workstreams and conducted workshops for each. The goal was to develop a clear roadmap for merging the five streams into two during the execution phase. We built a standardized service-oriented architecture and business process management integration platform, as well as upgraded the legacy system to Design system.
The upgrade provided a cloud-enabled platform for hybrid integrations, with cloud, external partner and on-premises applications. New capabilities, such as service virtualization, process orchestration and monitoring, and partner integration, were also included. Throughout the engagement, Geetaxmi evaluated and implemented capabilities beyond the original scope that would provide a true transformation to the digital era. These included addressing application programming interface management, which we believed was critical, and designing the platform with a placeholder for future implementations. After completing the project, the company engaged Geetaxmi to provide ongoing platform support. We provide continuous and point-to-point solutions.